Chase Bank in 109 Broadway

Customer Reviews about Chase Bank:

• ★ ☆ ☆ ☆ ☆
  I would stay away from this location. My father and sister visit this location early this morning June 16, 2017. Usually deposit transaction takes less than 20 minutes. Right? One check deposit only. But for some reason, my father didnt. During the long period of waiting, they found out that they couldn't find my Dads account. This is at the 30 minute mark. No one informed my Dad nor my sister about the problem but instead, they made them wait, and guess with what? They gave my family a hard time. Especially the manager. She kept noding her head like she has something else better to do than help their customers. Lady manager kept screaming "its her 3rd day!!!". She wanted us to know that our tellers not trained enough to handle a simple deposit? Why do you need to scream at your customers? Why? You were yelling at a senior citizen, who happens to have a good 25 years relationship with Chase Bank and my pregnant sister. She also has multiple accounts with Chase. I want you to know that the situation wasn't handled properly. You should train your people better. If your tellers been there for 3rd day, you should have someone watching her. And for the lady manager, i hope you gain knowledge on how to handle customers properly, especially on how to treat people, period! Without customers, theres no business. Rich or poor, regardless of age, or nationality, you should treat them with respect. Besides, people do trust you guys to keep their money safe. Maybe not after this. Please dont come back to this location. I will call Chase tomorrow to find out more about this incident. My family and I are planning to remove all our businesses from Chase.
  By Johana Kalfas, June 02, 2017
• ★ ★ ★ ★ ★
  Great service.makes a large bank seem like a small local one.
  By Marvin Miller, March 29, 2017

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